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1. Information We Collect
We may collect information you provide while using Brassmart, including your name, email address, phone number, account details, delivery address, order information and customer support communications.
2. Order and Payment Information
We may retain order totals, payment method, payment status and transaction references required to process and verify orders. Complete card, bank account or UPI credentials are processed by the relevant payment provider and are not intended to be stored by Brassmart.
3. Technical Information
When you use the website, limited technical information such as your IP address, browser type, device information, access time and website activity may be collected automatically for security, troubleshooting and website operation.
4. How We Use Your Information
We use personal information to create and manage customer accounts, process orders, arrange delivery, verify payments, provide invoices, communicate order updates, respond to enquiries, prevent misuse and comply with applicable legal obligations.
5. Cookies and Local Storage
Brassmart may use cookies, browser local storage and similar technologies to maintain sessions, remember shopping-cart information, support website functionality and improve security and performance. Browser settings may allow you to control or remove this stored information.
6. Sharing of Information
Information may be shared only when reasonably necessary with payment providers, delivery partners, hosting or technology providers, professional advisers or government authorities. Such sharing may also occur where required by law, to protect legal rights or to prevent fraud and misuse.
7. Payment Providers
Online payments are processed through third-party payment services. Payment providers process information according to their own terms and privacy policies. Customers should review the relevant provider’s policies when completing a payment.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain transaction and accounting records, resolve disputes and comply with applicable legal obligations.
9. Data Security
We use reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, alteration, loss or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
Subject to applicable law, you may request access to, correction, updating or erasure of your personal information. Where processing is based on consent, you may also withdraw that consent. Certain information may still be retained where required for completed orders, legal compliance or legitimate claims.
11. Children’s Privacy
The Brassmart website is not intended for children to make purchases independently. A parent or lawful guardian should supervise any use of the website or submission of personal information by a child.
12. Third-Party Links
The website may contain links to third-party websites or services. Brassmart is not responsible for their privacy practices, security or content. Their own policies apply when you use those services.
13. Changes to This Policy
We may update this Privacy Policy when required. The updated version and revision date will be published on this page.
14. Contact and Privacy Requests
To ask a question, raise a privacy concern or request access, correction or erasure of personal information, please contact us through our Contact Us page.